In a move that has been anticipated by broadband industry watchers, according to ZDNet, BT is to pay £67m for Plus Net, one of the few remaining independent Internet Service Providers (ISPs). The CRM computer system which Plus Net credits with its service standards may be the real prize that BT is buying, rather than the ISPs 200,000 subscribers.
Plus Net was once considerered to be one the superior internet providers, however customers have noticed the standard of service slip of late. Incidents such as the accidential deletion of 700Gb of customers’ emails certainly haven’t helped the company’s reputation.
Will customers stay with Plus Net once the handover is complete?
