Feeder sites – good or bad?

April 12th, 2009

Here at Support Lounge, we regularly experiment to determine the best methods of Search Engine Optimisation (SEO).

Feeder sites can be mini-sites that feed traffic to a main website based on certain keywords.

For example, because one of the things we do is fix computers in Wembley, we have just set up Wembley Computer Repair to help pick up on searches using that term. Should we keep the new site as a separate feeder page or should we re-direct the domain to this one.

We will experiment and determine which works best.

Welcome to our latest client – London Car Rentals

April 3rd, 2009

Support Lounge is pleased to add London Car Rentals to its list of clients.

Based in Wembley, London Car Rentals provides many different types of vehicle rental, from Vauxhall Corsas to Saabs and mini-buses, as well as regular and refrigerated vans.

Tiscali in trouble, customers face uncertainty

March 10th, 2009


Tiscali, the ISP, had its shares suspended on the Italian stock exchange yesterday after warning it will not be able to meet interest payments, according to the Telegraph.

Over recent years the ISP has acquired several established ISPs in the UK. Tiscali then proceeded to reduce the quality of both the broadband and customer service that the customers of those ISPs, such as Pipex and Nildram, received. Both Pipex and Nildram previously had reputations as high quality or niche providers.

Tiscali had sought to sell its UK arm to another ISP and had been in talks with Sky but apparently was seeking more than Sky was willing to offer. The Telegraph puts Tiscali’s desired price at £500m whilst The Register puts the price at £600m for Tiscali’s 1.7 million UK subscribers. The Telegraph states that Sky was only prepared to pay £250m whilst The Register reckons Sky would pay no more than £450m. In today’s market with low margins on broadband connections, such prices are just plain silly if based solely on the customer list and not on Tiscali’s UK infrastructure.

Just last night on the first show in the new series of the Gadget Show on Channel Five, Tiscali’s telephone, TV and internet package was recommended as the best buy. Clearly the Gadget Show was only thinking about price and not quality of service. Whilst the Gadget Show may encourage new sign-ups to Tiscali, the recent news about the company may drive customers to request a MAC code and migrate away to another ISP before their broadband is cut off.

The Telegraph speculates that Sky may be waiting for Tiscali to enter administration before offering to buy the customer base at a discounted price. Such a move may be the only sensible course of action. Sky is attempting to maximise its market share, but not at any price.

If you are currently a subscriber to Tiscali but are looking for reliable broadband with excellent support, please call us on 0800 0199 340.

Support Lounge to launch website for UK distribution of the JerkStopper

February 27th, 2009

Since 2008 Support Lounge has been the UK distributor for the JerkStopper.

The JerkStopper is a simple cable retention device which prevents the damage of laptop DC power jacks

We will shortly be launching a new website dedicated to UK sales of the JerkStopper. Check

JerkStopper UK

for further details

Support Lounge to launch advanced new IT services

February 27th, 2009

Support Lounge will be piloting leading-edge IT services that minimise IT downtime and data loss. More information will be available at our new site

No More Computer Problems

when we launch the new service.

Welcome to new client North Wembley Motorcycles

December 4th, 2008

We are pleased to welcome our latest business customer, North Wembley Motorcycles.

Owner Ervin looks after the Support Lounge scooter, enabling us to visit customers in a hurry when the traffic works against us.

Whether you have a little 50cc moped or an 1100 beast of a motorbike, North Wembley Motorcycles can take care of your service, repair and MOT needs at a reasonable price.

We are currently developing the website for North Wembley Motorcycles. In the mean time, check out the page at Squidoo for North Wembley Motorcycles

Explorer.exe missing

May 13th, 2007

Found this fix tucked away on the ‘net.

A customer’s PC was heavily infected with trojans and viruses, including the SmitFraud 888 toolbar.

Whilst the infection had been cleaned up, the XP PC still refused to boot into Windows desktop. Attempts to manually launch explorer.exe yielded the response that the file c:windowsexplorer.exe could not be found.

Expanding a new copy of explorer.exe did not fix this little problem, but the following solved the trick:

1. Run Regedit

2 Locate and delete the following key:

HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionImage File Execution Optionsexplorer.exe

3. Reboot.

Problem solved

Fujitsu folding laptop – the future of computing?

November 23rd, 2006

T3 have got their hands on Fujitsu‘s new Ultra Mobile PC (UMPC).

Their pictures indicate that the device will fold up to fit in a large pocket:

PS3: “Must-Have” technology – Riots & robbery

November 20th, 2006

What do you do when you desperately want the latest new games console, but don’t fancy the idea of lining up for hours in a queue full of othe people?

Answer: Start a riot apparently, or maybe try and steal your Playstation 3 (PS3).

Others had different ideas, such as the folks from SmashMyPS3.com who have been waiting a long time to smash a new PS3 in front of the queuing public:

Guardian cracks new biometric passport

November 20th, 2006

It was only a matter of time. The new biometric passport, designed to protect us from evil people with bombs in their shoes, has been cracked by the Guardian newspaper. (Discussion as to why the left-leaning newspaper exposed this scandal before the Daily Mail is for another time.)

The newspaper quotes Lukas Grunwald, founder of DN-Systems Enterprise Solutions in Germany:

“If you can read the chip, then you can clone it,” he says. “You could use this to clone a passport that would exploit the system to illegally enter another country.” (We did not clone any of our passport chips on the assumption that to do so would be illegal.)